Problem solving system: Knowledge of customer service representative/TPA executive; Politeness and behavior of the customer service representative/ TPA executive
Reliability: Acceptability of insurance policy across the promised hospitals and medical institutions; Financial strength of the company (perceptual); Network of the branches (interconnectivity); Promised services levels provided; Appropriateness in bill verification; Promptness in claim redressal; Relaxed Documentation norms and regulations; Services provided within time frame
For Complete IIPM-Article, Click On IIPM-Editorial Column
Source IIPM-Editorial,2006
Reliability: Acceptability of insurance policy across the promised hospitals and medical institutions; Financial strength of the company (perceptual); Network of the branches (interconnectivity); Promised services levels provided; Appropriateness in bill verification; Promptness in claim redressal; Relaxed Documentation norms and regulations; Services provided within time frame
For Complete IIPM-Article, Click On IIPM-Editorial Column
Source IIPM-Editorial,2006
